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FAQ

A word on vintage jewelry: Sometimes it is imperfect. Sometimes the bezels don't match up, or a band is set slightly off. This is the nature of vintage jewelry and the nature of handmade. These pieces have a unique and long history before they make it to you. Everything is not always perfect, like humans there can be small flaws. Please understand this when buying vintage jewelry 

What is your layaway policy?

Layaway is available on any item over $100. It's a 10% non-refundable first payment. I will invoice you via Paypal and from there you can pay off the invoice on the pre-arranged dates. Usually 4 payments weekly or bi-weekly.
If you are more than two days late with a payment the item will go back on sale for other buyers and you will be refunded everything except your first payment (which is non-refundable). 


All layaway sales are final. No returns.

Can I search by ring size?

Yes! In the search bar on any page type your ring size.

 

Why is vintage silver not marked?

In 1906 in the United States a law was passed requiring silversmiths to stamp their silver and gold with the metal purity. It wasn't until the mid 1970s that it was widespread practice to do so. So the majority of vintage pieces are not stamped or have a maker's mark. This does not mean they are not silver it just means they're not stamped because it wasn't the practice when they were made.

How do I take care of my turquoise jewelry?

Basic Turquoise Care

Turquoise ranks as a six on the Moh's Hardness Scale. This means that any gemstone harder than a six, such as a diamond or a sapphire, can scratch the surface of the stone. For this reason, turquoise jewelry needs careful storage inside a jewelry box where it does not come into contact with other gemstones. Owners also need to take care when wearing the jewelry. Avoid doing outside yard work, for example, while wearing a turquoise bracelet since even a chipped branch sent flying into the air is capable of striking and chipping the stone.

Turquoise Care Tips

The best way to protect turquoise is to only wear it when necessary. This does not mean owners should not wear turquoise every day, but that they should put some thought into whether a particular situation is the best environment for the gemstone.

Never wear turquoise jewelry while:

Washing Your Hands: In vintage pieces sawdust is often used underneath the stone. If the sawdust gets wet it will expand and loosen the setting, overtime the stone could fall out.

Doing Household Chores: Bleach, a popular chemical in many cleaners, permanently discolors the stone

Showering: Soaps, shampoos, and lotions can affect its colors

Putting on Makeup: Chemicals in makeup, hand lotions, and perfumes can discolor the stone

Swimming in a Pool: Chlorine and other pool chemicals affect the stone's color

The surface of a turquoise gem is very porous, which means it easily absorbs anything it comes into contact with, including color-altering chemicals.

Keep this principle in mind while wearing turquoise rings and bracelets, since these jewelry pieces are exposed to anything the hand touches.

Turquoise Cleaning

The best method for cleaning turquoise jewelry is for owners to use a cloth dampened with water, and wipe the surface of the stone. Most jewelry cleaning products are not safe for turquoise because they can discolor the stone. Even using a mild dishwashing soap on turquoise is not recommended since soaps contain oils that the stone can absorb. Also, while it is fine to rub the stone with a damp cloth, be careful not to dip the entire stone in water. Always dry the turquoise gem off after cleaning to remove all traces of water from its surface. Turquoise and Sterling Silver Polish Turquoise gems often come in sterling silver settings, and while sterling silver is high quality silver, it does tarnish. Owners will need to periodically polish the stone's setting, but they need to take care not to get any of the silver polish on the stone itself. The chemicals in silver polish are too strong for the turquoise and will discolor the stone.

 

Can International shipping be cheaper if I don't want Priority?

No. All items are shipping Priority International to insure they arrive quickly and safely.
All items shipped within 2-3 days of purchase. Unless otherwise stated. Confirmation and Tracking number are supplied. Love & Arrow is not responsible for incorrect addresses supplied by customers.

Why is there no International shipping for items over a certain amount?

The USPS does not offer insurance over $500 on International Priority. If I cannot safely guarantee your item then I am unwilling to send it. Unfortunately this means items like Squash Blossoms are not available internationally from the shop.


All items shipped within 2-3 days of purchase. Unless otherwise stated. Confirmation and Tracking number are supplied. Love & Arrow is not responsible for incorrect addresses supplied by customers.

 Damage or loss is the responsibility of the USPS. Any stolen packages should be covered by homeowner/renter insurance.

 

What about refunds or exchanges?

All items are describe as best as possible. Any item not meeting its description can be returned within 5 days of customer receiving it. Any item being returned will not be reimbursed shipping, for the original transaction or otherwise. No returns on items for change of mind.

 Love & Arrow is not responsible for incorrect addresses supplied by customers. We are also not responsible for any errors made by the USPS.

Damage or loss is the responsibility of the USPS. Any stolen packages should be covered by homeowner/renter insurance.